Shipping Policy

Please review our shipping guidelines carefully before placing your order. Due to the limited and exclusive nature of JayycerrCustoms drops, shipping timelines may vary slightly depending on production schedules and demand.

PROCESSING & SHIPPING TIME

  • Please allow 7–14 business days for items to be processed and shipped.

  • Once your order has shipped, you will receive a tracking number via the email provided at checkout.

DELIVERY TIME

  • After your order has shipped, delivery typically takes 3–10 business days, depending on your location.

PRE-ORDERED ITEMS

  • Secure Your Piece Early: Preordering allows you to reserve highly requested and limited pieces from an upcoming production batch before inventory becomes available or sells out. Your item and selected size are secured for you without having to wait or compete for a future restock.

  • Reserved & Prepared for You: Please allow approximately 14–32 days for your preorder to be prepared and shipped. This timeframe allows for production, quality inspection, and preparation before your piece is sent to you.

    Tracking Updates: Once your preorder has shipped, tracking information will automatically be sent to the email provided at checkout.

    Receive Available Items Sooner: If your order includes both preorder and in stock items, available pieces may be shipped separately so they can reach you sooner. Your remaining preorder items will follow as soon as they are ready, with tracking provided for each shipment.

TRACKING

  • Once shipped, you’ll get a confirmation email with tracking.
  • If you don’t receive it, check your spam/junk folder or email us with your order number, and we will forward it to you.

HIGH-DEMAND PERIODS

  • During sales, holidays, or major drops, please allow an additional 1–2 weeks for processing and shipping due to increased order volume.

CARRIER RESPONSIBILITY NOTICE

  • Once a package is handed over to the shipping carrier, JayycerrCustoms is not responsible for delays, lost packages, or stolen items.

  • If you experience an issue after your tracking has updated, please contact the shipping carrier directly.

QUESTIONS OR ISSUES

For any order-related concerns, reach out to us at jayycerrcustoms@gmail.com.